Information on Misleading EOBs

Most patients who are transported by ambulance have medical insurance that pays for this service as part of their medical benefits plan. Often, the patient is responsible for a deductible or copay as defined by their specific insurance plan.  SCCAD does not have any control over what a patient’s insurance plan mandates they pay as a copay or deductible.  SCCAD must, however, attempt to collect any copay or deductible to receive the insurance payment.

Increasingly, the District is hearing from patients following a transport that the Explanation of Benefits (EOB) that they are receiving from their insurance company is referencing “negotiated discounts” that do not, in fact, exist. For more information on this deceptive practice on the part of insurance companies, please click here.