Billing Frequently Asked Questions

Below, you’ll find a list of questions our Billing Department receives frequently, along with answers to said questions.  If your inquiry is not addressed, you may speak directly with a Patient Account Representative at (877) 460-0583 (toll free) between 6 a.m. and 6 p.m. CST Monday through Friday.

What does the District charge for ambulance service?

The amount charged for ambulance service varies based on the type of call and distance traveled to the hospital.  County resident vs. non-resident status also plays a role in the pricing structure. 

I have an attorney – why am I being billed?

SCCAD has performed services to you, and therefore you are responsible for those costs even if you did not request the ambulance yourself.  In order to hold your account, please have your attorney send us a letter of representation.

I have Medicare. What services do they cover?

Medicare only covers emergency ambulance transport that is medically necessary.  They do not cover hospital to hospital, hospital to residence, or hospital to skilled nursing facility unless certain conditions apply.

I have insurance coverage. Why am I being billed?

It is possible that we simply do not have your insurance information on file.  Simply fill out the back of your billing statement and sign under the authorization.  Mail it back to us, and we’ll take care of filing your insurance as a courtesy to you.

I sent in my insurance information. Why am I being billed?

Your ambulance transport may be a non-covered service, applied to your annual deductible, or part of your coinsurance.

What if I cannot afford to pay for this service?

SCCAD’s mission is to deliver exceptional emergency healthcare services to everyone that requests our service, regardless of their ability to pay.  We offer a hardship program, in which an application needs to be completed and some basic documents (ie – pay stubs, tax returns, copies of medical bills, etc.) mailed in.  All requests and determinations are considered on a case-by-case basis.  We also offer payment arrangements to fit your budget.