Billing FAQ

Below, you’ll find a list of questions our Billing Department receives frequently, along with answers to said questions.  If your inquiry is not addressed , please contact us via e-mail or you may speak directly with one of our Patient Account Representatives at 636.344.7650 during regular business hours.

I have an attorney – why am I being billed?

SCCAD has performed services to you and you are responsible for those costs even in the event that you did not request the ambulance yourself.  In order to hold your account, please have your attorney send us a lien letter request.

I have Medicare.  What services do they cover?

Medicare only covers emergency ambulance transports that are medically necessary.  They do not cover hospital to hospital, hospital to residence, or hospital to skilled nursing facility unless certain conditions apply.

I have insurance coverage.  Why am I being billed?

It is possible that we simply do not have your insurance information on file.  Simply fill out the back of your billing statement and sign under the authorization.  Mail it back to us, and we’ll take care of filing your insurance as a courtesy to you.

I sent in my insurance information.  Why am I being billed?

Your ambulance transport may be a non-covered service, applied to your annual deductible, or part of your coinsurance.

What if I cannot afford to pay for this service?

SCCAD’s mission is to deliver exceptional emergency healthcare services to everyone that requests our service, regardless of their ability to pay.  We offer a hardship program, in which an application needs to be completed and some basic documents (ie – pay stubs, tax returns, copies of medical bills, etc.) mailed in.  All requests and determinations are considered on a case-by-case basis.  We also offer payment arrangements to fit your budget.